Refund policy
Refund policy
Customer satisfaction is important to us. You can wear Interpod orthotics in your own shoes and, if you are unhappy for any reason, you may return them for a full refund within 90 days of receiving the order.
Faulty Product
If you believe the product to be faulty then contact us within 90 days of receipt of order at orders@interpod.com.au with your order number, before posting anything back.
A full refund, exchange or credit can be arranged within 90 days once the Interpod Quality team have reviewed the product issue.
A faulty product does not have to be returned in original product packaging.
We'll email you a reply-paid label, so returning a faulty item costs you nothing. We are not responsible for, nor will we refund, lost or damaged packages.
After 90 days, faults are covered by our 5-year warranty. Email orders@interpod.com.au with your order number and we'll arrange an inspection.
Returns & Exchanges
Any item sold by Interpod Pty Ltd may be returned for a full refund of the item's cost within 90 days of receipt of goods. You can wear the orthotics in your own shoes during that time. We are happy to exchange product for different sizes, but please be aware that some larger sizes may incur additional costs.
All returns and exchanges need to be arranged prior to returning the goods. Please email us at orders@interpod.com.au with your order number before posting anything back.
Original packaging and documentation are required only for size exchanges. We cannot accept size-exchange returns that do not have their original packaging and documentation. Original packaging is not required for other refunds or for faulty returns. Your return will be processed as a refund against the credit card, or method of payment, supplied at purchase.
We'll email you a reply-paid label, so returns and exchanges cost you nothing. We are not responsible for, nor will we refund, lost or damaged packages.
Please be aware that your new order will be processed as per normal, and we cannot fast track any new orders processed. Sorry.
For further information regarding returns and exchanges just pop us an email at orders@interpod.com.au
WHAT can be returned?
Any product that you are not satisfied with can be returned within 90 days of receiving the product. You may wear the orthotics in your own shoes during the 90-day period.
Are all your products returnable or do some restrictions apply?
Yes, all products are returnable but note that returns must be set back to us within 90 days of receipt and must be co-ordinated by firstly contacting our help desk at orders@interpod.com.au with your order number, before posting anything back.
WHEN do items need to be returned by?
90 days from time of receipt of the original order
WHERE do items need to be returned to?
Contact orders@interpod.com.au for full details
HOW do customers return items?
Email orders@interpod.com.au with your order number before posting anything back. We will reply with a reply-paid label and return instructions.
SHIPPING for returns?
Return postage is free. We supply a reply-paid label.
If you have received a faulty/defective item, please contact us at orders@interpod.com.au with your order number before posting anything back.
Do items need to be in original packaging for returns?
Original packaging and documentation are required only for size exchanges. They are not required for other refunds or for faulty returns. For a faulty product, the outcome of any full refund, credit or exchange within 90 days will depend on Interpod's Quality department inspecting the faulty product.
Contacting Us
If you have any questions about returns and refunds, please contact us using the information below:
info@interpod.com.au
Interpod Pty Ltd
PO Box 500
Brighton VIC 3186,
AUSTRALIA
A.B.N.: 55 086 495 954